Data Deletion Instructions

Last updated: October 1, 2026

You can delete your account and your data yourself at any time from within your Nida'a account. We delete data as you request.

Delete your data from your Nida'a account

1. Sign in to your Nida'a account and open your account settings.
2. Choose to delete or suspend your account.
3. Select the option to delete your data as well. If you do not select it, your data is kept.
4. Confirm your choice. Deletion is carried out as described below.

Disconnect channels and revoke access

You can disconnect any channel from your Nida'a account at any time. You can also remove Nida'a's access in the channel provider's own settings, for example in your Meta Business settings for WhatsApp, Instagram and Facebook Messenger, or by revoking the bot token for Telegram. This stops our access, but it does not by itself delete the data we hold. Use the steps above for that.

What we delete

• Your account profile and login credentials.
• The business, contact, group, template, campaign and message data in your account.
• Stored channel access tokens, such as WhatsApp or Telegram tokens, and API keys.

How long it takes

We complete data deletion within 30 days of your confirmation.

What we may keep and why

Where the law requires, we keep limited records, such as billing and tax records and security logs, only for as long as required, and we use them only for that purpose. Copies in backups are removed when the backups are overwritten in their normal cycle.

If you are a contact of a Nida'a customer

If a business used Nida'a to message you and you want your data removed, contact that business. It controls your data and can delete it from its Nida'a account.